Every Google review gets a reply that sounds like your team wrote it. Choose a tone — professional, friendly, luxury, casual, concise or warm — add your own instructions, and let AI draft or post the reply. Negative reviews are handled carefully: the reply acknowledges the concern and moves the conversation offline without admitting liability.
AI replies in your chosen tone, on brand every time
Guardrails on negative reviews — no arguing, no admissions of liability
Automatic replies to new reviews, or draft-and-approve if you prefer control
Sentiment analysis so you can see what customers keep praising and complaining about
Your own custom instructions applied to every reply
Works across every branch, with per-location context
Connect the Google Business Profile for each branch.
Type them in, import a CSV, or share your customer form link.
Each customer gets a personal message with a one-tap review link.
Every new review gets an on-brand reply — automatically if you want.
They reference what the reviewer actually wrote, follow the tone you picked and any instructions you add, and vary their wording — so a visitor reading your profile sees replies, not a template repeated twenty times.
Many businesses do for positive reviews and keep negative ones for manual approval. Both modes are available; automatic replying is a single toggle you can turn off at any time.
The draft acknowledges the specific concern, stays professional, and invites the customer to continue directly with the business. It will not dispute their account, promise compensation or admit fault.
Google states that responding to reviews signals an active, engaged business, and customers reading your profile treat consistent replies as evidence you take service seriously.
Connect your Google Business Profile, add your customers, and send your first WhatsApp review request today.