This Privacy Policy explains how GetLocalStar ("GetLocalStar", "we", "us", or "our") collects, uses, discloses, and safeguards information when you visit https://getlocalstar.com or use our review-management platform and related services (the "Service"). By using the Service you agree to the practices described here.
GetLocalStar provides software that helps businesses request, monitor, and respond to customer reviews on Google Business Profile and other platforms, and to communicate with their customers by SMS, WhatsApp, and email. For questions about this policy, contact us at .
When you register we collect your name, email address, username, password (hashed), and optional profile details and business information.
If you connect your Google account, we access — with your authorization via Google OAuth — your business locations, reviews, ratings, and related profile data so the Service can display reviews and post replies on your behalf. Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We do not use this data for advertising and do not sell it.
You may add or import contacts (name, email address, phone number) belonging to your own customers, or collect them through a shareable contact form you share with your customers. You are the controller of that data; we process it on your behalf to deliver the messages you send.
We process the content, recipients, delivery status, and opt-in/opt-out status of the SMS, WhatsApp, and email messages sent through the Service in order to deliver them and to honor opt-out requests.
Subscriptions and add-ons are processed by third-party payment providers (e.g., Stripe, PayPal, Razorpay). We do not store full card numbers; we receive only transaction confirmations and limited billing details from these providers.
We collect log data (IP address, browser, pages viewed), and use cookies and similar technologies for authentication, preferences, security, and analytics.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information collected as part of the SMS consent process — including mobile phone numbers and the consent itself — will not be shared with any third parties for marketing purposes. Text-messaging originator opt-in data and consent are not sold, rented, or shared with third parties.
Phone numbers are used only to deliver the messages that the relevant business is authorized to send (such as review requests and related transactional messages) and to process opt-outs. We share phone numbers solely with our messaging infrastructure providers (e.g., Twilio for SMS and Meta for WhatsApp) strictly to transmit those messages on your or your business's behalf. See our SMS Opt-in / Consent Policy for how consent is obtained and how to opt out.
We do not sell personal information. We share information only as follows:
We retain personal information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion as described below; opt-out/suppression records are retained as needed to honor your choices.
We use administrative, technical, and physical safeguards — including encryption in transit, access controls, and encryption of sensitive stored credentials — to protect information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Depending on your location, you may have the right to access, correct, delete, or restrict processing of your personal information, to data portability, and to object to certain processing (GDPR), and the right to know, delete, and opt out of "sale"/"sharing" (CCPA/CPRA — note we do not sell personal information). To exercise these rights, email . You can opt out of SMS at any time by replying STOP, and unsubscribe from emails via the link in any message.
We may process and store information in countries other than your own. Where required, we use appropriate safeguards for such transfers.
The Service is not directed to children, and we do not knowingly collect personal information from anyone under 18 (or the age of majority in your jurisdiction).
We may update this Privacy Policy from time to time. Material changes will be posted on this page with a new "Last updated" date.
GetLocalStar
Website: https://getlocalstar.com
Email:
See also: Terms of Service · SMS Opt-in / Consent Policy