WhatsApp Opt-in & Consent Policy

Last updated: August 30, 2026

This page describes how customers give consent ("opt-in") to receive WhatsApp messages sent through the GetLocalStar platform, what those messages contain, how often they are sent, and how to stop them. It is the consent reference for our WhatsApp Business messaging programme.

1. Programme description

GetLocalStar is a Google review management platform used by businesses in the United Arab Emirates and elsewhere. Businesses using GetLocalStar send their own customers review-request messages over WhatsApp — for example, a message after a visit inviting the customer to leave a Google review. Messages are business-to-customer; GetLocalStar provides the software that sends them on the business's behalf, through the Meta WhatsApp Business Platform.

2. How consent is collected

A customer's mobile number only enters the platform when the business has a lawful basis to contact them. Consent is collected in one of these ways:

Web form. The customer submits their own number on the business's GetLocalStar customer form and ticks a consent checkbox before submitting.
In person or at point of sale. The customer gives their number to the business and is told they will receive a WhatsApp message asking for a review.
Existing customer records. The business uploads customers it already has a relationship with and a lawful basis to contact.

Sample consent wording shown next to the checkbox on the customer form:

"By providing my mobile number and checking this box, I agree to receive WhatsApp messages (such as review requests) at the number provided. Consent is not a condition of any purchase. Message frequency varies. Reply STOP at any time to stop receiving messages."

3. Message types and frequency

Message type	When it is sent	Typical frequency
Review request	After a visit, purchase or service	Once per visit
Review reminder	Only if the first request was not opened	Up to 5, spaced by the business's chosen interval
Business updates	Only where the business has separate consent	Occasional

Hi Ahmed, thanks for visiting Marina Dental! How was your experience?
Leave us a quick review: https://getlocalstar.com/rr/…

4. Cost

WhatsApp messages are delivered over the customer's internet connection. GetLocalStar does not charge customers who receive messages; standard data charges from their mobile operator may apply.

5. How to opt out

A customer can stop messages at any time by replying STOP in the WhatsApp conversation, by blocking the sending number in WhatsApp, or by asking the business directly. Once a customer opts out, the platform marks them as opted out and no further review requests are sent to that number — including any reminders already scheduled. To confirm removal, contact .

6. Help

Reply HELP in the conversation, or email .

7. Privacy

Mobile numbers are never sold, rented or shared with third parties for marketing or promotional purposes. Numbers are used only to deliver the messages described above, and are shared solely with the messaging provider (Meta) needed to deliver them.

See our Privacy Policy for how personal data is stored, retained and deleted, and our Terms of Service for the obligations businesses accept when they send messages through GetLocalStar.

8. Business obligations

Businesses using GetLocalStar are responsible for obtaining and keeping proof of consent for every number they message, for complying with the Meta WhatsApp Business Messaging Policy and applicable UAE law, and for honouring opt-out requests promptly. Accounts that message customers without consent are suspended.